Support Center
Get help with your TrafficSMS account, subscriptions, billing, SMS alerts, and technical support.
TrafficSMS is committed to providing reliable customer support. If you need assistance with your account, subscriptions, SMS alerts, billing, or technical issues, our support team is here to help.
How We Can Help
- Account registration assistance
- Password reset assistance
- Subscription and billing questions
- SMS delivery troubleshooting
- Traffic alert questions
- Technical support
- Privacy and account requests
Support Availability
- Customer Support: 24 Hours / 7 Days
- Email responses typically within one business day
- Urgent issues receive priority handling
Billing Support
Questions regarding subscriptions, invoices, payment methods, or recurring billing are securely processed through Stripe. If you experience a billing issue, please contact our support team using the information below.
SMS Support
If you experience issues receiving SMS traffic alerts, verify that your mobile number is registered correctly and that your wireless carrier supports SMS messaging.
HELP: Reply HELP for help.
STOP: Reply STOP to cancel.
Message and data rates may apply.
Technical Support
If you encounter technical issues while using TrafficSMS, please include as much detail as possible when contacting us, including:
- Description of the issue
- Device type
- Operating system
- Browser (if applicable)
- Approximate time the issue occurred
- Screenshots when available